# Warranty Policy for Casino Equipment Orders | Macaumr

Source: https://www.macaumr.com/warranty/

## Warranty Coverage

Macaumr warrants that the products it manufactures are free from defects in materials and workmanship at the time of delivery. This warranty applies to manufacturing defects only and covers the repair or replacement of affected parts or units.

## Warranty Period

The standard warranty period is **twelve (12) months** from the date of delivery for electronic products, display systems, chip readers, and sensing devices, and twelve (12) months for gaming tables, layouts, chairs, and playing cards, unless a different period is stated on the confirmed quotation or in the product documentation.

- Where a product includes both electronic and non-electronic components, the warranty period that applies to each component is the period stated for that component in the quotation or product documentation.

- Warranty periods start from the date of delivery shown on the transport documents.

- Where a product is repaired or replaced under warranty, the original warranty period is not extended, and the replacement part carries the remainder of the original period.

## What Is Not Covered

This warranty does not cover:

- Damage caused by accident, impact, liquid ingress, fire, or other external events.

- Damage caused by improper installation, incorrect power supply, unsuitable operating environment, or use contrary to the agreed specification or to the product documentation.

- Damage caused by modification, repair, or maintenance carried out by anyone other than Macaumr or a party authorised by Macaumr.

- Normal wear and tear, including cosmetic wear on surfaces, felt, printing, upholstery, and consumable items.

- Consumable parts and materials, including playing cards, batteries, and similar items with a limited service life.

- Software or firmware that has been altered by the customer or a third party.

- Products sold as seconds, refurbished, or sample items where this is stated at the point of sale.

## How to Make a Warranty Claim

- Contact the Macaumr sales team using the contact details below.

- Provide your order reference, the affected product and quantity, and a description of the fault.

- Supply supporting evidence — clear photographs or a short video showing the defect, and where relevant the product serial number or SKU.

- Macaumr will review the claim and confirm whether it falls within warranty. Additional information or return of the affected item may be requested.

## Resolution

Where a claim is accepted, Macaumr will, at its discretion, **repair or replace** the affected part or product. Where repair or replacement is not practicable, Macaumr may offer an alternative remedy agreed in writing with the customer. Replacement parts are shipped using a method reasonably equivalent to the original delivery.

## Shipping Costs for Warranty Claims

Warranty claim handling costs are assessed case by case. Where a claim is accepted, Macaumr covers the cost of the replacement part. Transport costs for returning the affected item, where return is requested, may be shared as agreed in writing.

## Extended or Custom Warranty Terms

Project-specific warranty periods, extended coverage, or on-site support arrangements may be agreed in writing and recorded on the confirmed quotation. Where such terms conflict with this page, the confirmed quotation prevails.

## Contact

- Email: [HKmr@mingrui.cc](mailto:HKmr@mingrui.cc)

- WhatsApp: [+853 63403801](https://api.whatsapp.com/send/?phone=85363403801&text=Hello%2C+I+get+your+information+from+Warranty+Policy+page.+I+want+to+get+more+information)

- Telegram: [https://t.me/lym52](https://t.me/lym52)

*Last updated: 18 September 2026*